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Refund Policy

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We want you to be happy with your IPTV USA subscription. Every plan, whether 1, 3, 6 or 12 months, comes with a 7-day money-back guarantee.

7-Day Money-Back Guarantee

If the service does not work as expected, contact us within 7 days of activation. We will help you fix the issue, and if we cannot, we will refund your payment.

1. Who is eligible

You can request a refund if:

  • your request is made within 7 days of the date your subscription was activated;
  • the service does not work as described on your device, and our support team has not been able to fix it;
  • you have not broken our Terms of Service, for example by sharing or reselling your access details.

The guarantee applies equally to the 1-month, 3-month, 6-month and 12-month plans.

2. How to request a refund

  1. Contact our support team by WhatsApp, Telegram or email within 7 days of activation.
  2. Tell us your name, the email or WhatsApp number used for your order, and briefly describe the problem.
  3. Our team will first try to solve the issue with you. Most problems, such as app setup, buffering or login errors, can be fixed within minutes.
  4. If the problem cannot be solved, we will approve your refund.

3. How refunds are paid

  • Refunds are paid to the original payment method you used.
  • We process approved refunds within 5 business days. Your bank or payment provider may take a few additional days to show the money in your account.
  • For cryptocurrency payments (such as USDT), we refund the same US dollar amount you paid, in the same currency and network, to a wallet address you provide.
  • Your access to the service ends when the refund is issued.

4. What is not covered

A refund may not be available when:

  • the request is made more than 7 days after activation;
  • the problem is caused by something outside our service that we have explained how to fix, such as an internet connection below the recommended speed or an unsupported device;
  • the account has been suspended for breaking our Terms of Service, including sharing or reselling access;
  • a refund has already been issued to you for a previous order.

After the 7-day period, we do not offer refunds for the unused part of a plan, but our support team remains available 24/7 to help with any issue.

5. Chargebacks

If you have a problem, please contact us before opening a dispute with your bank or payment provider. We respond quickly and can usually resolve the issue or refund you directly, which is faster for you. Opening a chargeback without contacting us may lead to your account being suspended while the dispute is reviewed.

6. Try before you buy

If you are unsure whether the service will work on your device, you can request a free trial through WhatsApp or Telegram before purchasing.

7. Contact us

To request a refund or ask a question about this policy:

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