Privacy Policy
Last updated:
Your privacy matters to us. This policy explains what information IPTV USA collects when you visit iptvusaofficial.us and order a subscription, why we collect it, who we share it with and the choices you have.
Summary
- We collect only what we need to process your order, deliver your subscription and prevent fraud.
- We do not sell your personal data, and we do not use advertising or tracking cookies.
- We never receive or store your full payment card details.
- You can ask us to access, correct or delete your data at any time.
1. Who we are
IPTV USA (“we”, “us” or “our”) operates the website iptvusaofficial.us and is responsible for the personal data described in this policy. You can reach us using the details in the Contact us section.
2. Information we collect
Information you give us
When you submit the order form, we collect:
- your name;
- your email address;
- your WhatsApp number and country code;
- the plan you chose, its price and the number of connections;
- whether you are a new or existing customer, and any message you add.
If you contact us by WhatsApp, Telegram or email, we also receive the information you choose to share in that conversation.
Information collected automatically with your order
When you submit an order, we also record technical information to help us deliver the service, understand how customers find us and prevent fraud:
- your IP address and the approximate country and city associated with it;
- your internet provider, and whether your connection appears to use a VPN, proxy or data-center network;
- the page you ordered from, the website or campaign that referred you (for example a search engine, social network or ad link) and the first page you visited;
- your device type, browser language, time zone and screen size;
- a network address reported by your browser’s WebRTC feature, used only to help detect proxy or VPN connections.
To remember which website referred you, our site stores a small entry in your browser’s session storage. It is deleted automatically when you close the browser tab and is not used to track you across other websites.
Payment information
Payments are handled by third-party payment providers through the secure link we send you. We receive confirmation that you have paid, but we never receive or store your full card number or security code.
3. How we use your information
| Purpose | Information used |
|---|---|
| Process your order, send your payment link and deliver your access details | Name, email, WhatsApp number, plan details |
| Provide customer support and handle refund requests | Contact details, order details, messages |
| Prevent fraud, account sharing and abuse of our service | IP address, location, VPN/proxy signals, device information |
| Understand which websites and campaigns bring customers to us | Referring website, campaign tags, landing page |
| Meet legal, tax and accounting obligations | Order and payment records |
We do not use your information for automated decisions that have legal or similarly significant effects on you, and we do not send marketing messages unless you ask us to.
4. Who we share it with
We share personal data only with service providers that help us run our business, and only as much as they need:
- Telegram: new orders are delivered securely to our team’s private Telegram account so we can respond quickly.
- WhatsApp and Telegram: when we message you about your order or support.
- Payment providers: to process your payment.
- IP lookup services (ip-api.com and proxycheck.io): your IP address is checked to estimate your location and detect VPN or proxy use.
- Our hosting provider: which stores our website and server logs.
We may also disclose information if required by law or to protect our rights, our customers or the public. We never sell or rent your personal data.
5. International transfers
Some of the providers above are based outside your country, so your data may be processed in other countries. Where required, we rely on appropriate safeguards offered by those providers.
6. How long we keep it
We keep order and contact information for as long as your subscription is active and for up to 24 months afterwards, so we can handle renewals, support and refund requests. Where the law requires longer retention, for example for tax records, we keep the relevant records for that period. Technical server logs are kept for a short period for security and are then deleted.
7. How we protect it
Our website uses an encrypted HTTPS connection. Order information is sent directly to our private team channel rather than stored in a public location, access is limited to the staff who need it, and we never ask for your password or full card details by message.
8. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate data;
- ask us to delete your data;
- object to or restrict certain processing;
- receive a copy of your data in a portable format;
- complain to your local data protection authority.
California residents: under the CCPA/CPRA you have the right to know what personal information we collect, to request its deletion and correction, and not to be discriminated against for using these rights. We do not sell or share personal information for cross-context behavioral advertising.
To make a request, contact us using the details below. We will reply within 30 days and may ask you to confirm your identity first.
9. Cookies
We do not use advertising, analytics or tracking cookies. The only browser storage we use is the session storage entry described in section 2, which is deleted when you close the tab.
10. Children
Our service is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.
11. Changes to this policy
We may update this policy when our service or the law changes. The date at the top of this page shows the latest version. If we make significant changes, we will highlight them on our website.
12. Contact us
For any privacy question or request, contact us at:
- Email: support@iptvusaofficial.us
- WhatsApp: +44 7360 542028
- Telegram: @Lusaview